Technician Customer Support Level 2

CDI

Cegedim

July 2010 - December 2013

Amilly, Center Loire Valley, France

Introduction

Assists the field sales force of large pharmaceutical groups on all their Hardware / Software issues

Notable success :

- Create and manage a PHP knowledge base, Wikipedia like, on the company's intranet.


Responsibilities :

- Track and manage incoming calls and mails, from the creation to the resolution, on shared and VIPs hotlines
- Technical assistance Software / Hardware from the sales force major pharmaceutical groups
- Techincal support on a wide range of devices and business applications
- Analysis and statistics on call management
- Create and analyse customer activity report